Terms and Conditions for Service providers/Consultants/Doctors

This page (together with the documents referred to on it) tells you the terms of use on which you may make use of our website: https://www.hospitalonnet.com/ (the website) and the services offered on our website, whether as a guest or a registered user.
Please read these Terms and Conditions carefully before you start to use the website. By using our website and services, you indicate that you accept these terms and conditions and that you agree to abide by them. If you do not agree to these terms and conditions, please refrain from using our website and services. All consultations and treatments are subject to the Terms and Conditions of this website.

1. Information about us

1.1 hospitalonnet.com is a website operated by Healthcare Education Delivery Ltd ("We"/"Us"). We are registered in United Kingdomunder company registration number SC 562996.

1.2 You can contact us using the following email address providersupport@hospitalonnet.comor through our website www.hospitalonnet.com

1.3 All communications are electronic.

2. Eligibility to become service provider

2.1 You must be excellent at your job. The service you provide should match the expectations of our patients/customers and should be second to none within your best capabilities.

2.2 If you are a professional, doctor, therapies, advisor you must be registered with your professional regulating bodies in the countries you practice and your CV must reflect this clearly. The CV should also mention the countries you are legally allowed to practice. You may be asked by patients or customers, for an opinion occasionally from outside your normal countries of practice. You must clarify to those customers that you are not professionally allowed to practice in their country but you can discuss their problem as a lay person and any advice you give them will be at their own responsibility whether to follow or not.

2.3 You must, at all times keep your availability calendar updated as the patients/customers will look at your appointment slots to book appointment with you. If due to any reason you become unavailable, this must reflect on your website and any appointments already made during that time should be moved to a suitable time for you and customer with consent of both. You need to make sure the appointment time slots available for you on our website do not coincide with any other job you are committed to. We will not be responsible for compensating any other agency for using your time while you are doing their job. You are solely responsible for keeping your calendar up-to-date and correct when you will be actually available for consultation.

2.4 If you have opted to provide emergency consultations, do not forget to switch it off in your profile when you are not available for the emergency contact.

2.5 You must reflect clearly the charges in your profile, which will be visible along with your CV, to the customers when they try to choose between professionals before making an appointment.

2.6 Once a customer books an appointment to consult you, he/she has paid your fee already. You need to either accept or decline this appointment request by logging into your profile. You must respond to it preferably immediately within few hours or at the maximum of within 24hrs.

2.7 Once you have accepted the appointment request the patient/customer will be informed. All the details of customer/patient will be accessible by you along with any notes/information they provide. You should go through that to make sure you are happy to provide the consult.

2.8 You need to contact the patient/customer at fixed time for appointment with medium of their choice. You must keep your media registrations/accounts up-to-date so that there is no difficulty to log in at the time of appointment.

2.9 You need to keep your profile and CV fully updated. This includes the services you provide and diseases you treat. This also includes your calendar of availability, emergency availability, appointment charges, your bank information for reimbursement (We prefer paypal account so that no account numbers are involved, please open one if you do not already have one).

2.10 If for any reason, you need to decline the appointment or service, you must fully return the appointment charges that have already been paid to you for requesting that appointment.

2.11 You must make sure you are insured with relevant body/company, for providing private consultations to the customers you provide this service. Hospital on net takes no responsibility for any malpractice or other suits. Legal or otherwise or any expenses arising out of your consultation/service to the patient/customer.

2.12 You will comply with best practice rules of your place of practice and try to help the customer to best of your ability and intention. You will not go for confrontation with customer under any circumstances. You will provide your service sympathetically and to highest standard expected of a professional in your position.

2.13 You will keep a written record of your conversation with customer and your recommendation for any future reference for at least ten years as required legallyand also email this to the patient and administrator of website. This must be kept under confidential data complying with data protection act. All data must be kept with password protection preferably on encrypted sources. This should not be a patient identifiable data and only you should be able to decipher how to connect this data to a patient. If your country so requires it may be sent to the patients’ regular health practitioner with patient consent.

2.14 If you recommend any of the services provided by our website or partners, you will send that recommendation to admin to help patient find proper service.

2.15Hospital on net does not take any responsibility of any dissatisfaction of patients or providers. We would expect that if your patient/customer is not satisfied with your service, you will reimburse their fee. This will not only help satisfy the customer but may save unnecessary paper work, time and any future legal process. This is in keeping with your best interest in mind. 

2.16 You will not lie or misrepresent yourself. Whole and sole responsibility of your profile information and practice lies with you.

2.17 If for any reason the hospital on net has reason to believe any shortcomings in your service or misrepresentation or even otherwise with no specific reason, we reserve the right to remove your profile from the service provider list without any explanation. You expressly consent to this by accepting terms and conditions.

3. Our Services and how you should use our Services

1 The Hospital on net - What we do

• You need to register as doctor, health professional or service provider at our website. This will need a valid email address and send us your CV. You will receive an email once you have requested to be registered. Your CV will be examined and the permission granted or denied by the website board. The decision of the board is final to accept or not as a service provider on our website. 
• We connect you to patients/customers who seek medical consultations and other health related, healthy living related advice based on online questionnaires they complete, telephone conversations, secure messaging, information they provide and photo/video/live stream assessments.
• If you determine based on medical assessment that they are suitable for treatment or advice you will provide advice by communicating with them electronically with medium of their choice at the time of appointment which they have selected from your availability times for appointments.
• Yourrecommendation/prescription may besent to our partner providers or Pharmacy (or such other pharmacy with whose services we accept from time to time). who may dispense and post medicines at the customer charges which may vary, unless you choose to just provide advice.
• We may provide follow-up medical advice to address any side effects or any other query or issues and other issues arising from this recommendation. You agree, we may keep your patient/customer informed.
• Our work is to get you in touch with patient/customer, who choose you from multiple options available on our website, who they think is best suited fortheir needs and condition.
• Keeping your records and profile up-to-date is very important so that the patient/customer can prefer you over others. Prime membership is available to be listed on top of ordinary membership as provider.

2 The Hospital on net – How it works

• When patient/customer visit our website for the first time they have the option to register prior to using our services or simply browse through for information on our services. If they start using our services, they will be required to register before submitting a questionnaire or requesting an appointment.
• Your username is usually the email that you register with. Password is your choice. We would recommend not to disclose your password to anyone as it leads to your personal space and may contain your information, medical documents, history of appointments and payments.
• We offer multiple services. Patient/customer need to choose your service they want. It may be a healthy living related advice or health problem related advice including treatment, prevention and medicines or therapy among others.
• Once they choose a specialist or service, they choose a time and date to consult and give the medium of their choice for consultation. This would be usually over the net electronic communication.
• They need to pay for this service in advance, only then the appointment request is accepted by you in your profile.
• You will make full effort to connect to patient/customer medium of choice at the stated appointment time, but sometimes inevitably due to conditions out of hands it may not be possible to connect at the exact time, in which case it may be few minutes late or you may ask them to book another timeslot or offer them another time. Patient /customer should not be charged extra for one further time.
• If the consultation cannot go ahead for any reason, you will return the money paid to you for that appointment.
• We would encourage that you read the patient information that is available beforehand, so you can advise them better on their questions.
• You will need to ensure that you are available at your chosen or given time and date ready with medium agreed, try to connect to that medium 10-15 minutes before, so that there are no problems during your consultation. Please keep other distractions off at the time of consultation so that it is not interrupted by any other things. If you are not available when contacted due to some urgent reason, which we think is reasonable, we may give you one more (not more than that) time to consult. I you are not available again your fee may be forfeited and you will need to return the fees from your account.
• Once you have received the payment, a binding contract is formed between you, customer and us to provide the service. We will email you a confirmation that you have been requested the appointment. You will accept or decline the appointment for consultation/service within expected time as mentioned above.
• Once customer has paid for appointment request, our providers (doctors/service providers/specialists) aim to respond within 24 hours. In the event, however, that our providers determine that customer are not suitable for their treatment/service, you ill so inform the admin and patient and return the fee that has already been sent to your account. Alternative providers will be looked for to provide their service.
• All our professionals /providers areresponsible to make sure they are qualified to provide service in their field and are responsible for their professional conduct.

• You cannot provideadvice without first registering on our website. By registering on our website, you will create a secure online electronic accountwhich will contain your information.
• Professional codes of conduct and legal restrictions may limit the number any frequency of any service we are permitted to provide you.  and, as such, we have no obligation to provide any extra services and will charge only for those services you provide. We reserve the right to reject any requests.
• If you would like to discontinue providing service from hospital on net, as a provide  you can click on the suspend button in your space after logging in or you can send a request to us. Your account will become inactive with immediate effect and you will not be able to access your electronic record. This action cannot be undone. You acknowledge and agree that hospital on net is required to archive electronic patient records including your personal information, communication and treatments for a minimum of 10 years.

2.3 Our website is intended for use by people living in any country of the world. The patients/customers are responsible for choosing the provider (doctor/specialist/advisor/service provider). Providers are responsible for providing their correct updated information. Customers may be able to get service from providers from other countries. Be aware that the licensing/permissions/registrations to practice with professional bodies are different for different countries. If they choose a professional who is not from their country, he/she/they may not have proper regulatory mechanism/permissions to provide you the service. Though you will make best effort to advise customers the best within your limits, it may not be up to full satisfaction of all the customers.

3. By using our Servicesyou confirm that:

• you are legally capable of entering into binding contracts;

4 You must use our website and Services with care and in compliance with the below:

• The provision of Services to you is conditional on you completing all consultation questions contained on our website truthfully and honestly. You must reveal and disclose all relevant information truthfully to the best of your knowledge;
• You are not allowed to register more than once.
• Please do not register or complete information on behalf of anyone other than yourself, unless you have their written permission to do so and they are able to give this consent. If required you should be able to provide us that consent.
• We are not and cannot be liable for any damages which results from: (i) a failure by you to provide (and continuously maintain) complete, truthful and accurate information you provide to us; (ii) a failure of you to follow advice given on the website or from your failure to pass on information given on the website to your customer.
• Most of the information contained on our website is in English. You are solely responsible for ensuring that you understand the questions you complete on our website.

3. Pricing, payment, cancellation and refund

3.1 We are required by law to inform patients of the costs of treatments before consultations. We will ensure that our prices for consultations, diagnosis and medical prescriptions are clearly set out on our website. Postage charges are shown before ordering. There are no hidden charges.
3.2 It is possible that, despite our best efforts, some of the Services listed on our website may be incorrectly priced. We are under no obligation to provide the Services to you at the incorrect (lower) price if the pricing error is obvious and unmistakable and could have reasonably been recognized by you as an error.

3.3 You will decide your consultation fees yourselves. Hospital on net will take a certain percentage of it for providing this service to you. The percentage will normally be 15% for ordinary membership or 25% for prime membership. This will be added to the fees you charge.
3.4 You are responsible for providing valid payment method, credit or debit card details which may be charged for refund of any fees passed on to you if you are not able to complete the requested appointment. We reserve the right not to provide service to you if your payment details have expired or are invalid in any way. If this happens we will attempt to contact you to enable you to provide updated information.
3.5 In providing invoice and payment details, you confirm that you are authorized to use these details and authorize us, or our payment service provider, to take payment in full for the items in your order or any other charges that become due to us under these terms and conditions.

3.6 Cancellation and refund: if the appointment is cancelled by you at any time before the service is provided by you, you will make a full refund of the money that patient/customer has made for your services.

3.7 If the patient / customer cancels the appointment, you will refund the money for that that appointment. We will try to give you as much notice as possible under the circumstances of any cancellation requests.

3.8 Acceptable Use Policy:
You are independently responsible for complying with all applicable laws in all of your actions related to your use of PayPal's services, regardless of the purpose of the use. In addition, you must adhere to the terms of this Acceptable Use Policy.

Prohibited Activities

You may not use the PayPal service for activities that:

1. violate any law, statute, ordinance or regulation.
2. relate to transactions involving (a) narcotics, steroids, certain controlled substances or other products that present a risk to consumer safety, (b) drug paraphernalia, (c) cigarettes, (d) items that encourage, promote, facilitate or instruct others to engage in illegal activity, (e) stolen goods including digital and virtual goods, (f) the promotion of hate, violence, racial intolerance or the financial exploitation of a crime, (g) items that are considered obscene, (h) items that infringe or violate any copyright, trademark, right of publicity or privacy or any other proprietary right under the laws of any jurisdiction, (i) certain sexually oriented materials or services, (j) ammunition, firearms, or certain firearm parts or accessories, or (k) certain weapons or knives regulated under applicable law.
3. relate to transactions that (a) show the personal information of third parties in violation of applicable law, (b) support pyramid or ponzi schemes, matrix programs, other "get rich quick" schemes or certain multi-level marketing programs, (c) are associated with purchases of annuities or lottery contracts, lay-away systems, off-shore banking or transactions to finance or refinance debts funded by a credit card, (d) are for the sale of certain items before the seller has control or possession of the item, (e) are by payment processors to collect payments on behalf of merchants, (f) are associated with the sale of traveler's cheques or money orders, (h) involve currency exchanges or cheque cashing businesses, (i) involve certain credit repair, debt settlement services, credit transactions or insurance activities, or (k) involve offering or receiving payments for the purpose of bribery or corruption.
4. involve the sales of products or services identified by government agencies to have a high likelihood of being fraudulent.

More Information

To learn more about the Acceptable Use Policy, please refer to our Help Centre.

Violations of the Acceptable Use Policy

We encourage you to report violations of this Acceptable Use Policy to PayPal immediately. If you have a question about whether a type of transaction may violate the Acceptable Use Policy, you can email PayPal's AUP Compliance Department at: aupviolations@paypal.com.

4. Accessing our website

4.1 Access to our website is permitted on a temporary basis, and we reserve the right to withdraw or amend the service we provide on our site without notice (see below). We will not be liable if for any reason our website is unavailable at any time or for any period.
4.2 From time to time, we may restrict access to some parts of our website, or our entire website.
4.3 If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential, and you must not disclose it to any third party. We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our opinion you have failed to comply with any of the provisions of these Terms and Conditions. If you believe that your account has been compromised, you must contact us immediately.
4.4 You are also responsible for ensuring that all persons who access our website through your internet connection are aware of these terms, and that they comply with them.

5. Our website changes regularly

5.1 We aim to update our website regularly, and may change the content at any time. If the need arises, we may suspend access to our site, or close it indefinitely.

5.2 Any of the material on our website may be out of date at any given time, and we are under no obligation to update such material although we endeavor to update materials regularly.

6. Intellectual property rights

6.1 We are the owner or the licensee of all intellectual property rights in our website, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.
6.2 You may print off one copy, and may download extracts, of any page(s) from our website for your personal reference.
6.3 You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.
6.4 Our status (and that of any identified contributors) as the authors of material on our site must always be acknowledged.
6.5 You must not use any part of the materials on our website for commercial purposes without obtaining a licence to do so from us or our licensors.
6.6 If you print off, copy or download any part of our website in breach of these terms and conditions, your right to use our website will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

7. Our liability

1. The material displayed on our website is provided without any guarantees, conditions or warranties as to its accuracy.
   7.2 Subject to clause 7.4, if in delivering our Services to you we fail to comply with these terms and conditions, we shall only be liable to you for the purchase price of the Services.
   7.3 Subject to the extent permitted by law, we, other members of our group of companies and third parties connected to us hereby expressly exclude:All conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity;Any liability for any direct, indirect or consequential loss or damage incurred by any user in connection with our website or in connection with the use, inability to use, or results of the use of our website and Services, any websites linked to it and any materials posted on it, including, without limitation any liability for:loss of income or revenue;loss of business;loss of profits or contracts;loss of anticipated savings;loss of data;loss of goodwill;wasted management or office time; personal time: andfor any other loss or damage of any kind, however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable, provided that this condition shall not prevent claims for loss of or damage to your tangible property or any other claims for direct financial loss that are not excluded by any of the categories set out above.
   7.4 We aim to provide you with easy reach to cutomers, however any interactions between the patients and customers and you are not under our control and thus beyond our scope. You have the sole responsibility to accept those interactions and we are not liable for any grief, damage or loss, monitory or physical or otherwise that resulted from your interactions with the patient/customers.

8. Information about you and your visits to our website

8.1 We process information about you in accordance with our policy.
8.2 By using our website, you consent to such processing and you warrant that all data provided by you is accurate and remains accurate.  You are responsible for, on a regular basis, updating your information to ensure it remains accurate and current.

9. Written Communication

Applicable laws require that some of the information or communications we send to you should be in writing. When using our site, you accept that communication with us will be mainly electronic. We will contact you by e-mail or provide you with information by posting notices on our website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.

10. Viruses, hacking and other offences

10.1 You must not misuse our website by knowingly introducing viruses, Trojans, worms, logic bombs or other material which is malicious or technologically harmful.

10.2 You must not attempt to gain unauthorized access to our site, the server on which our website is stored or any server, computer or database connected to our site.

10.3 By breaching this clause 10, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our website will cease immediately.

10.4 We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any material posted on it, or on any website linked to it.

11. Linking to our website

11.1 You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it in any way whatsoever, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

11.2 You must not establish a link from any website that is not owned by you.

11.3 Our website must not be framed on any other website, nor may you create a link to any part of our website other than the home page. We reserve the right to withdraw linking permission without notice.

11.4 If you wish to make any use of material on our website other than that set out above, please contact us for permission to do so.

12. Links from our website

Where our website contains links to other websites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those websites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them.

13. Jurisdiction and applicable law

13.1 The Scottish courts will have exclusive jurisdiction over any claim arising from, or related to, a visit to our website although we retain the right to bring proceedings against you for breach of these conditions in your country of residence or any other relevant country.

13.2 These terms of use and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of Scotland.

13.3You agree to indemnify, defend and hold hospitalonnet and its affiliates, and their respective directors, officers, employees, shareholders, partners and agents (collectively, the "hospitalonnet Parties") harmless from and against any and all claims, liability, losses, costs and expenses (including lawyers’ fees on a solicitor and client basis) incurred by any hospitalonnet Party in connection with: (i) any use or alleged use of the Site under your Member Name by any person, whether or not authorized by you; (ii) or resulting from any communication made or Content uploaded under your Member Name; or (iii) any breach by you of this Membership Agreement. hospitalonnet reserves the right, at your expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, and in such case, you agree to cooperate with hospitalonnet defense of such claim.

14. Agreement

These terms of use and any document expressly referred to in them constitute the whole agreement between us and supersede all previous discussions, correspondence, negotiations, previous arrangement, understanding or agreement between us relating to the use of our website and the Services made available on it.

15. Variations

We may revise these terms of use at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we made, as they are binding on you. Some of the provisions contained in these terms of use may also be superseded by provisions or notices published elsewhere on our website.

16. Other terms

Please read on the website the How to use and Frequently Asked Questions (FAQ) carefully which also form part of terms and conditions.

17. Your concerns

If you have any concerns about material which appears on our website or concerns with regards to our Services, please contact us.

Thank you for visiting our website and using our services.